- April 1, 2018
- Posted by: mrdc5
Noruwa Joseph Edokpolo is an International Labour Organization (ILO) Certified Master Trainer, Certified Business Coach; he is also a Certified Customer Service Specialist with over two decade years of experience in Consultancy, Customer Service, Sales & Marketing and over a decade as a Management/Business coach.
Noruwa started out in 1992 with SITA/EQUANT (Owner of the World’s largest Data Network) as a customer support specialist, he worked there for 8 years and was trained on different equipment platforms and customer service skills. Later in 2000, he joined Linkserve (Nigeria’s Foremost ISP) as Head, Customer Service department, there he helped the organization to create the customer service culture of the organization, he was also pioneer Head of the Wireless Marketing department of the organization. Noruwa left Linkserve in 2002 to set up Showers Information Technology Ltd (SITL) an ICT company providing both consultancy and telecommunication services for companies within and outside the country.
In 2003, Noruwa made a career shift into Management Consultancy and Business Coaching. In the last two decade he has been gathering experience in all aspects of business; from conception to actually running companies successfully. In 2008, that experience of gathering information gave birth a Management Consultancy named Transformed Thinking; a firm that delivers high level training for organizations in the area of Leadership Development, Executive Coaching, Facilitation, Strategy and Training.
In April 2012, Mind+ Facilitation Company Nigeria Limited emerged from Transformed Thinking. Mind+ Facilitation services revolve around these four key areas; Organizational Development, Human Capacity Development, Entrepreneurship Development and Human Resource Outsourcing.
Noruwa is a certified Compass Aligned Performance Systems (CAPS) Facilitator, certified customer support specialist. He is also a member of the International Association of Facilitators (IAF). He is the President of SIYB Nigeria Master Trainers Association, a member of Nigeria Employers Consultative Association (NECA) and a member of Nigeria Institute of Training & Development Association.
Noruwa has been involved in the Organizational Development and Facilitation of Training programs for Senior & Top Management staff of all the organizations on our client profile list and much more.
Currently, he is the Lead Facilitator for Mind+ Facilitation Nigeria Limited; he is also a guest speaker/facilitator. He is the Managing Director of Mind+ Facilitator Nigeria Limited.
Noruwa is an Electrical/Electronics Engineer from the University of Benin in Edo State (Former Bendel State)